Water Department
Meter Reading
How your meter is read
Each month, Water Department employees visit every home and
business in Kendallville to read their meter. Currently, we are
doing this with a binder containing paper account pages and a
pencil. We divide the town up into six parts and five employees
and the Superintendent completes the task.
This can be difficult when the climate is disagreeable.
Extreme hot and cold weather, rain, snow, ice and wind can make
this two to three day task a real chore. Some other factors that
can cause problems are dogs, fences, bushes and even pesky bees!
We apologize for those time when we startle you by appearing
in your back yards when you least expect it. It gives both of us
a jolt at times.
We appreciate your cooperation in this process and hope some
day to be able to convert to electronic reading which will be
done by radio frequency. This will allow us to drive by your
home or business and receive your reading without leaving our
vehicle. This will also give us a few more days per month to put
more time towards important maintenance chores like fire hydrant
care, valve care and general plant and distribution system
maintenance.
Reading Dates
We generally try to read in the middle of the month. If we have
problems in the distribution system, we may have to adjust this
time. Weather may also affect our reading start time. Generally
however, we try to start reading on the fourteenth (14th) day of
each month and try to be finished by the seventeenth (17th).
Keeping your reader operable and readable
Reading meters is a time consuming activity that we hope to
remedy with electronic reading some time in the future. In the
mean time however, we would appreciate some help if you can find
the time. One favor you can do to help is to keep your bushes
and trees trimmed so that we can see your remote reader.
If you have a dog, we may not be able to read your meter if
the remote reader is in a fenced in area with the dog or if your
dog is tied near the reader. In these cases, we may need to
leave a card for you to send to the Clerk’s Office with your
reading. If you would like us to move your remote reader, please
contact us and we will do this at no charge to you and save you
the hassle of sending in the card.
We appreciate anything you can do to help us through this
task. We apologize for any inconvenience we may cause you in
this process. If you can think of any way that we can make the
process better for you, contact us as well.
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